Agency work is an internationally recognised and regulated form of employment. The agency worker has an employment contract with the employment agency. They are then deployed to a user firm and work under the guidance and supervision of the user company.
This “triangular employment relationship” improves allocation within the labour market. It allows workers to gain easy access to work and different work experiences as well as to combine work with other life choices and responsibilities. By using agency work, businesses can quickly find new workers and easily expand human resources when needed.
The Covid-19 pandemic that hit the world in 2020 has posed an unprecedented, major challenge to economies and societies around the world.
Find out what the private employment services sector has put in place to mitigate the impacts on its workers and its activities. If you want to have a clear picture of how the pandemic and subsequent economic shocks have affected agency work markets across the world, consult our regularly updated data brief.
The promotion and creation of quality agency work requires a regulatory framework that is conducive to its growth. Although each country is different, some elements are key in achieving an appropriate regulatory framework. These elements are reflected in the Convention on Private Employment Agencies (No. 181) and the Private Employment Agencies Recommendation (No. 188) adopted by the International Labour Organisation (ILO). They include among others:
The World Employment Confederation is a strong promoter of appropriate regulatory frameworks and works with the ILO, individual countries and international stakeholders to promote the implementation of these key elements into national legislation as well as in the ILO Convention 181 itself. The World Employment Confederation has developed several documents explaining the benefits of ratifying Convention 181 and supporting its implementation by countries.
The World Employment Confederation also carries out research work to increase knowledge about the agency work sector and ensure fact-based policy making:
At European level, joint research projects with trade unions are regularly conducted as part of the EU Sectoral Social Dialogue on Temporary Agency Work. For more information, visit WEC-Europe website.